Refund & Returns Policy
At Home Crate, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to make it right.
Return Window
You may request a return within 7 days of receiving your order. Items must be unused, in their original condition, and in original packaging.
How to Request a Return
- Email us at support@homecrate.store with your order number and reason for return.
- We'll respond within 24 hours with return instructions.
- Once we receive and inspect the item, your refund will be processed within 5–7 business days.
Refund Method
Refunds are credited to your original payment method (UPI, card, or bank account via Razorpay).
Non-Returnable Items
- Items damaged due to misuse or improper handling
- Items returned after the 7-day window
- Items without original packaging
Damaged or Wrong Items
If you received a damaged or incorrect item, please email us within 48 hours of delivery with a photo. We'll arrange a replacement or full refund at no extra cost.
Questions? Contact us at support@homecrate.store.